Most items are shipped via Canada Post from our warehouse in Ontario, Canada. Shipping rates are calculated at checkout based on published Canada Post shipping rates from Ontario, Canada.
Transit Times / Delivery Estimates
In most cases, we ship orders within 8 business days of purchase.
Estimated transit times are available on the Canada Post website. Transit times/delivery estimates are NOT guaranteed and may be affected by Canada Post service interruptions caused by weather events, holiday volume, labour disputes etc. Please refer to the Canada Post website for service notices and expected delivery delays.
You can contact us through the contact form here to request an update on your order.
International Orders (Outside Canada)
All orders are shipped from our warehouse in Ontario, Canada. We are not responsible for taxes or duties that may apply to orders shipping outside of Canada.
Returned or Undeliverable Shipments
If an order is returned to us as undeliverable because an incorrect or incomplete address was provided at the time of purchase, the purchaser will be responsible for added shipping costs to re-ship the order. A member of our team will contact you to confirm the correct address and collect added shipping fees.
If an order is returned to us as undeliverable and we are not able to get in touch with you for a period of no less than 30 days, we will cancel your order and refund the cost of your purchase less the shipping fees.
This document was last updated on May 4, 2023